Privacy Policy — How betjeeli Protects Your Data

1. Information We Collect

betjeeli collects personal information in the course of providing its online betting and gaming services to players in Bangladesh and internationally. The categories of information we collect depend on how you interact with the betjeeli platform. Below is a comprehensive breakdown of the information we may collect and the circumstances in which collection occurs.

1.1 Information You Provide Directly

When you register for a betjeeli account, use our services, or contact our support team, you provide us with information directly. This includes:

• Registration data: Full legal name, date of birth, email address, mobile phone number, and a chosen username and password.
• KYC verification documents: Copies of government-issued identity documents such as your National Identity Card (NID), passport, or driver's licence; and proof-of-address documents such as utility bills, bank statements, or mobile financial service (MFS) transaction records.
• Payment information: bKash account number, Nagad number, Rocket number, Upay account, bank account details, or card details (Visa, Mastercard) used for deposits and withdrawals. Full payment credentials are processed through our encrypted payment gateway partners and are not stored in plain text on betjeeli servers.
• Communication data: Messages, emails, and chat transcripts exchanged with the betjeeli support team via live chat or email.
• Preferences and settings: Responsible gaming limits, notification preferences, and account configuration choices you set within your account settings panel.

1.2 Information Collected Automatically

When you visit or use betjeeli, our systems automatically collect certain technical and behavioural information. This includes:

• Device and connection data: IP address, browser type and version, operating system, device model, screen resolution, and mobile network information.
• Usage data: Pages visited, links clicked, time spent on each section, game sessions initiated and completed, bets placed, and navigation paths through the betjeeli platform.
• Session data: Login timestamps, session duration, logout events, and session identifiers.
• Geolocation data: Approximate geographic location derived from your IP address, used solely for fraud prevention and access management purposes. betjeeli does not use GPS-level precision location data.

1.3 Information from Third Parties

betjeeli may receive information about you from trusted third-party sources in limited circumstances, including:

• Payment processors: Transaction confirmation data, payment method validation signals, and fraud-scoring outputs from bKash, Nagad, Rocket, Upay, and card network processors.
• Identity verification providers: Document authenticity and identity match signals from KYC service providers where betjeeli uses third-party verification tools.
• Fraud and AML screening services: Risk signals from anti-money-laundering (AML) and sanctions screening services used to fulfil betjeeli's platform integrity obligations.

2. How We Use Your Data

betjeeli processes your personal data only for specific, legitimate purposes. The table below sets out the primary purposes for which your data is used, along with the legal basis for each processing activity.

2.1 Marketing Communications

betjeeli will only send you promotional emails, SMS messages, or push notifications if you have explicitly opted in to receive such communications at the point of registration or subsequently through your account notification settings. You may withdraw your consent and opt out of marketing communications at any time by updating your notification preferences in your account settings panel, or by contacting the support team at support@betjeeli. Opting out of marketing communications does not affect transactional communications (e.g., deposit confirmations, withdrawal notifications, security alerts), which are part of the service contract and cannot be disabled.

2.2 Automated Decision-Making

betjeeli uses automated systems in certain contexts, including fraud scoring, AML transaction monitoring, and responsible gaming pattern detection. Where an automated process results in a decision that significantly affects your account — such as a temporary hold on a withdrawal pending review — you have the right to request human review of that decision by contacting the support team. betjeeli does not make fully automated decisions that produce legal effects without the ability for human review upon request.

3. Sharing & Disclosure of Data

betjeeli does not sell your personal data to any third party. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Service Providers and Technology Partners

betjeeli works with a carefully selected set of third-party service providers who support the operation of the platform. These include:

• Payment processing partners: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard network processors — who receive payment data necessary to execute deposit and withdrawal transactions.
• KYC and identity verification providers: Third-party services that assist betjeeli in verifying the identity and age of registered players.
• Fraud and AML service providers: Providers of transaction monitoring and risk-scoring tools used to detect and prevent fraudulent activity and money laundering.
• Game content providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive the minimum data necessary to operate their games within the betjeeli platform (e.g., player session tokens). These providers do not receive your full personal profile.
• Cloud infrastructure providers: Secure cloud hosting and data storage providers who process data on betjeeli's behalf under strict contractual data processing agreements.

All third-party service providers engaged by betjeeli are bound by data processing agreements that prohibit them from using your personal data for any purpose beyond the specific service they provide to betjeeli.

3.2 Legal and Regulatory Disclosure

betjeeli may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, court order, or legal process. betjeeli will, where legally permitted, notify you of any such disclosure request before complying.

3.3 Business Transfers

In the event that betjeeli undergoes a merger, acquisition, restructuring, or sale of all or a material part of its assets, your personal data may be transferred as part of that transaction. In such an event, betjeeli will ensure that the acquiring entity is bound by privacy obligations at least as protective as those set out in this Privacy Policy, and will notify registered players of any material change in the handling of their personal data.

4. Cookies & Tracking Technologies

betjeeli uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to gather anonymous analytics data that helps us improve the user experience. This section explains what cookies we use, why we use them, and how you can manage them.

4.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to remember information about your visit — such as your preferred language, login session, or interface settings — over time or across pages. betjeeli also uses similar technologies including web beacons, local storage objects, and session tokens.

4.2 Categories of Cookies We Use

4.3 Managing Cookies

You can manage and delete cookies through your browser settings. Most modern browsers allow you to block all non-essential cookies, delete existing cookies, or receive a notification before a new cookie is placed. Please note that disabling functional or analytics cookies may affect your betjeeli experience — for example, your preferences may not be saved between sessions. Disabling strictly necessary cookies or fraud-prevention cookies may prevent you from logging into your betjeeli account altogether.

Instructions for managing cookies in popular browsers are available from the browser manufacturer's help pages (Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge). betjeeli is not responsible for the accuracy of third-party browser documentation.

5. Data Retention & Storage

betjeeli retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and record-keeping obligations. The retention periods applied to the main categories of personal data are set out below.

5.1 Data Storage Location

betjeeli stores personal data on secure cloud infrastructure. Data may be processed or stored on servers located outside Bangladesh. Where data is transferred outside your home country, betjeeli ensures appropriate safeguards are in place — including contractual data processing clauses that require the receiving entity to apply data protection standards equivalent to those described in this Privacy Policy.

5.2 Data Deletion After Retention Period

When the applicable retention period expires, betjeeli securely deletes or anonymises your personal data. Anonymised data (from which you cannot be identified) may be retained for statistical and analytical purposes indefinitely, as it no longer constitutes personal data.

6. Your Privacy Rights

As a betjeeli player, you hold a number of rights in relation to the personal data we hold about you. These rights are set out below. To exercise any of these rights, please contact the betjeeli support team at support@betjeeli with your account details and a clear description of your request. betjeeli will respond to valid requests within 30 days of receipt.

• Right of access: You may request a copy of all personal data betjeeli holds about you in a structured, readable format. There is no charge for a first data access request in any 12-month period.
• Right to rectification: If any personal data betjeeli holds about you is inaccurate or incomplete, you may request that it be corrected or updated. For account details such as your email address or mobile number, you may update these directly in your account settings panel.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data from betjeeli's systems. This right is subject to betjeeli's legal retention obligations — data that must be retained for AML, fraud prevention, or financial record-keeping purposes cannot be deleted before the applicable retention period expires.
• Right to restriction of processing: In certain circumstances (for example, where you contest the accuracy of data or object to processing), you may request that betjeeli restrict the use of your data while the matter is under review.
• Right to data portability: Where betjeeli processes your data on the basis of consent or contract performance, you may request a machine-readable export of your personal data that you can transfer to another service provider.
• Right to object: You may object to the processing of your personal data where betjeeli relies on legitimate interest as the legal basis. This includes the right to object to use of your data for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7. Security of Your Information

betjeeli takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction.

7.1 Technical Measures

• SSL/TLS encryption: All data transmitted between your browser or mobile device and betjeeli servers is encrypted using SSL/TLS protocol. Look for the padlock icon in your browser's address bar when visiting betjeeli.
• Password hashing: Account passwords are stored using industry-standard one-way hashing algorithms. betjeeli staff cannot retrieve your plaintext password — only you know it.
• Two-factor authentication (2FA): betjeeli offers optional 2FA on all accounts, which adds a second layer of security to your login beyond your password. We strongly recommend enabling 2FA in your account security settings.
• Rate limiting and brute-force protection: Login attempts are rate-limited at the platform level to prevent automated password-guessing attacks.
• Tokenised payment data: Payment credentials processed via bKash, Nagad, and card networks are handled through encrypted gateways. betjeeli retains only tokenised references, not full payment credentials.

7.2 Organisational Measures

• Access to personal data within betjeeli's systems is restricted on a strict need-to-know basis. Staff who do not require access to personal data to perform their role do not have it.
• Third-party service providers are vetted for security practices before engagement and are contractually required to maintain appropriate security standards.
• betjeeli conducts regular internal reviews of data handling practices and system security configurations.

7.3 Data Breach Response

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, betjeeli will notify affected players without undue delay, providing information about the nature of the breach, the data involved, and the steps betjeeli is taking in response. betjeeli maintains an incident response plan for data breach scenarios.

8. Changes to This Privacy Policy

betjeeli reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made to this Privacy Policy, betjeeli will notify registered players via email or a prominent in-platform notification at least 14 days before the changes take effect.

The effective date at the top of this Privacy Policy will be updated to reflect the date on which the most recent version came into force. We encourage all betjeeli players to review this Privacy Policy periodically to stay informed about how their personal data is being handled. Continued use of the betjeeli platform after the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms.

8.1 Contact for Privacy Enquiries

If you have any questions, concerns, or complaints about this Privacy Policy or about betjeeli's handling of your personal data, please contact our support team using the details below. betjeeli takes all privacy enquiries seriously and will acknowledge your contact within two business days.

• Email: support@betjeeli
• Live Chat: Available 24/7 via the betjeeli platform
• WhatsApp: +880 1700-000000
• Support hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

This Privacy Policy is written in English and governs the betjeeli platform and all associated services. For further information about your rights and obligations as a betjeeli player, please also review our Terms & Conditions and Responsible Gaming pages.